MUSCAT: In response to government directives, issued in December 2021 to restructure the electricity sector, and in-line with Nama Group’s initiatives to enhance efficiency, Nama Holding has announced the commencement of the operations of the restructured Electricity Distribution and Supply companies.
Nama Group joined hands with a number of entities such as the Ministry of Energy and Minerals, Oman Investment Authority (OIA) and the Authority for Public Services Regulation to ensure the restructuring project’s successful completion based on a strategic plan.
Nama Group successfully merged and restructured the distribution and supply companies (Muscat Electricity Distribution Company, Mazoon Electricity Company, Majan Electricity Company and Tanweer) into two main companies: “Nama Electricity Distribution” and “Nama Supply”.
Accordingly, the provision of electricity services to all governorates (except for Dhofar Governorate where Nama Dhofar Services provides electricity, water and wastewater services in the southern parts of Oman) has been reorganised.
Nama Electricity Distribution will be responsible for providing services related to meter reading, and low voltage networks. The company’s mandate also includes constructing electrical lines and transformers to ensure reliable services to customers. Nama Supply will be responsible for billing and collection operations.
Eng. Alaa al Lawati has been appointed as CEO of Nama Electricity Distribution, while Salim al Kamyani has been named CEO of Nama Supply. Nama Group has made much headway in distributing the assets and employees in these two companies, without prejudice to operation efficiency and continuation of services. This project will contribute to reducing the costs of the electricity sector in the medium term, raising the efficiency of the system, developing services and enhancing customer satisfaction by applying best practices and latest technologies.
The restructuring process stemmed from Nama Group’s bid to provide all electricity services under the title “Nama Services”, which will serve as a “One-Stop-Shop” for all customers. The services provided through the “One-Stop-Shop” will include a service lounge to receive customers inquiries and a helpline for their support. The Group will also present an E-platform to provide all electricity services, including mobile phone applications and other digital media channels.
SOURCE: Nama Group
Date: 4 June 2023
